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So I duly phoned Camelot up and got "Monica", whom I suspect was yet another new person I've never talked to before (it must be a boring job being on the Camelot phone line, because they seem to have a high churn rate). Predictably, I play it safe with new people and "train" them by telling them that the official Camelot site's Prize Breakdown page for Euro Millions not only doesn't have the number of UK winners in each tier (the very reason I phone is them up is to get those figures), but also completely confusingly labels the European winners column as "No of winners" (when they had a separate UK winners column a few years ago, the European winners column used to say "All winners", but sadly no longer).
Not for the first time, the Camelot "newbie" on the phone line disputed this, which just goes to show how confusing the column heading is. It really should say "No of European winners", especially since the next column says "UK Results £s per winner", which confuses people into thinking that the "No of winners" column must also be UK-based (it isn't). I got Monica to ask her supervisor (twice!) to get the European figures but - and this is quite a rarity - even the supervisor incorrectly thought that the "No of winners" column was the number of UK winners!
I couldn't do much to persuade them otherwise - even mentioning that there's 9 other official Euro Millions sites that have the same European winners figures as their "No of winners" column didn't seem to help. It is completely ridiculous that the "No of winners" confusing column title has remained for so many years, despite me constantly complaining to Camelot about it (and, yes, about once a month having to get into an argument with a newbie about it - their own staff are totally confused about it, never mind the general public!).
BTW, if you think I'm talking rubbish, here's the proof: Camelot's page (starts 0, 5, 6, 135 for "No of winners") and the Irish Lotto page (after next week, you may need to nav back to 17th October 2008 to find the draw and, yes, it also starts 0, 5, 6, 135 for "All winners").
A second phone call eventually sorted it out - the Camelot staff are e-mailed the full results (including the number of UK winners) as an attachment from the adjudicators, usually on Friday night. For some reason, Monica and her supervisior never bothered looking for that e-mail, even though I told them they've probably got an e-mail with those details. The second person I phoned did know about the e-mail and I finally got the appropriate UK figures.
Previous month: September 2008
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